City Delivery Rules

All users must follow applicable laws, road safety rules, property rules, estate or building access rules, local transport rules, and reasonable safety instructions. Bistantly may adapt operating rules by city, zone, neighborhood, estate, market area, campus, business district, or delivery category.

Merchants should ensure the package is ready before requesting a rider or before the scheduled pickup time. The pickup contact should be reachable by phone. Pickup instructions should be clear and should include landmarks where helpful.

If a rider arrives and the package is not ready, the delivery may be delayed, cancelled, reassigned, or subject to additional charges where applicable.

The recipient should be reachable and available to receive the item. Merchants should avoid entering vague drop-off details such as only a city name, area name, or road name without a landmark or contact person.

If the recipient cannot be reached, refuses the item, gives wrong directions, or changes location after the rider arrives, the delivery may be delayed, returned, cancelled, or escalated to support.

Riders must obey traffic rules, avoid dangerous riding, avoid speeding, use safe routes, respect security checkpoints, and park responsibly. Riders must not harass merchants, recipients, security staff, estate guards, or support agents.

Riders should not enter private premises beyond what is reasonably necessary for pickup or drop-off unless invited and safe. If a location feels unsafe, a rider should contact support and avoid taking unnecessary risks.

Merchants must communicate respectfully, package items properly, avoid prohibited items, provide accurate addresses, pay through approved channels, and avoid asking riders to perform unrelated tasks. Merchants should not pressure riders to break traffic rules, enter unsafe locations, or deliver illegal or prohibited items.

Recipients should communicate respectfully, provide OTP or confirmation where required, inspect received items promptly where appropriate, and avoid delaying riders unnecessarily. Recipients should not ask riders to pay extra costs, buy unrelated items, or move to a different drop-off location without merchant and platform approval.

Some pickup or drop-off areas may have special rules. These may include gate access, visitor registration, delivery parking, floor access, security checks, market opening hours, campus restrictions, estate fees, or loading zone rules.

Merchants should provide these instructions in advance. Riders should follow reasonable legal access rules and should report unusual fees or unsafe demands to support.

Heavy rain, flooding, roadblocks, traffic, fuel queues, protests, power outages, network issues, security alerts, or emergency events may affect delivery timing. Bistantly may pause delivery matching, delay assignment, cancel unsafe deliveries, or advise users to reschedule where necessary.

Delivery prices may be affected by distance, urgency, vehicle type, waiting time, return trips, reassignment, failed delivery, difficult access, night operations, or special handling. Any extra charges should be handled through approved Bistantly channels and not through pressure or unofficial rider demands.

A delivery may fail if the recipient is unavailable, the address is wrong, access is denied, the package is prohibited, payment fails, the merchant cancels, the rider cannot safely continue, or support determines that the delivery cannot be completed.

If a return is needed, Bistantly may create a return instruction, charge an additional fee, or escalate the matter to support depending on the circumstances.

Bistantly may define service zones where deliveries are currently supported. Delivery availability may vary by city, rider supply, distance, vehicle type, operating hours, or pilot stage. Bistantly may expand, reduce, pause, or adjust zones as operations develop.

Bistantly may warn, restrict, suspend, or remove access for users who repeatedly ignore city rules, abuse riders or merchants, send prohibited items, create unsafe situations, make false reports, bypass payments, or misuse the platform.