Help Center

Answers, guidance, and assistance whenever you need it.

How do I book a delivery?

Booking with Bistantly is simple:

  • Log in to your account.

  • Enter the pickup and drop-off locations.

  • Select your delivery type (On-Demand, Same-Day, or Scheduled).

  • Confirm the request and get matched with a nearby rider instantly.

Yes. You can select the “Scheduled Delivery” option to choose a specific date and time for your pickup, allowing you to plan your logistics ahead of time.

We handle a wide range of items, including documents, small parcels, e-commerce products, and bulk corporate materials. Please ensure items are legal and do not include hazardous materials.

Safety is our priority. We have a comprehensive claims policy and verified rider network to ensure security.
Do you offer special rates for high-volume deliveries?

Yes. We offer customized pricing plans including Pay-As-You-Go for occasional needs and Subscription Plans for regular users. Enjoy discounted rates and priority support with our business tiers.

Absolutely. Our Business Dashboard allows you to track multiple orders simultaneously, manage different pickup locations, and view detailed delivery history and billing in one place.

Yes. For e-commerce stores and larger enterprises, we offer API integration support to seamlessly connect your order management system with our delivery network.

How do I join the Bistantly rider network?

Download the Rider App, upload your ID and vehicle docs, and complete onboarding. Once verified, you can start accepting jobs and earning immediately.

When and how do I get paid?

Your earnings for each job are visible in the app immediately. Payouts are processed according to our standard weekly schedule directly to your provided bank account.