01
When to use this page
Use the contact page for general messages that are not urgent active-delivery issues. For delivery problems, payment issues, payout issues, or account access problems, the Support page is usually the best place to start.
- General questions about Bistantly.
- Business or merchant onboarding enquiries.
- Partnership and logistics collaboration requests.
- Press, media, or brand enquiries.
- Vendor, technology, or service provider enquiries.
- Feedback about the website or app experience.
- Legal, privacy, or policy contact requests.
- Investor or expansion enquiries, if applicable.
02
Do not use this page for emergencies
If there is an immediate safety emergency, contact local emergency services first. If your message is about an active delivery, missing item, payment, rider issue, merchant issue, or account security concern, use the Bistantly Support page or in-app support for faster handling.
03
Merchant enquiries
Businesses interested in using Bistantly for deliveries can contact the team with their business name, location, delivery volume, product type, pickup address, and preferred operating areas. This helps Bistantly understand whether service is currently available for the merchant location and delivery needs.
04
Rider enquiries
People interested in becoming Bistantly riders can contact the team or apply through the rider app where available. Rider onboarding may require identity details, phone and email verification, vehicle information, documents, and approval before delivery opportunities become available.
05
Partnership enquiries
Bistantly may consider partnerships with businesses, communities, technology providers, payment providers, logistics operators, rider networks, and city-focused service partners. Partnership enquiries should include a clear description of the proposed partnership, location, target users, and expected value to Bistantly users.
06
Privacy and legal enquiries
Privacy, legal, policy, or data-related enquiries should include enough information for Bistantly to understand the request. Some requests may require identity or account verification before action can be taken.
07
Response expectations
Bistantly aims to respond to contact messages as soon as reasonably possible. Response time may depend on the type of enquiry, available information, team availability, and whether the message needs to be routed to support, legal, operations, partnerships, or product teams.
Send us a clear message
We are building Bistantly to make local delivery easier, safer, and more reliable for merchants, riders, and customers. Send us a clear message and the right team will get back to you.
